From preparation
to your kitchen.
Normal preparation：1–3 business days after payment confirmation.
Standard transit estimate：7–12 business days following dispatch where offered.
Shipping charges：Calculated and displayed at checkout.
01. Preparing an order
Normal preparation takes 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
Preparation occurs before dispatch and is separate from carrier transit. Any additional product-specific production or preparation period disclosed before purchase applies where stated.
02. Transit estimates
Standard transit is usually estimated at 7–12 business days following dispatch where that service is offered. Destination-specific estimates presented before purchase apply where stated.
These are estimates rather than guaranteed arrival dates. Carrier operations, weather, holidays, customs where applicable, and destination conditions can affect delivery.
03. Destinations and shipping costs
Supported destinations and services are those available for your address at checkout. The shipping amount is calculated there and displayed before payment.
No blanket free-shipping promise applies unless an offer and its conditions are expressly shown. Expedited, remote-area, PO box, or other restricted options are available only when offered or specifically confirmed.
04. Fulfillment and origin
Orders may be fulfilled through our own or partner facilities according to inventory and destination, including domestic or international facilities.
Our Guangzhou registered address identifies the operator and does not establish a local U.S. warehouse. Contact support before purchase if origin matters. The registered address is not automatically a collection point or return facility.
05. Tracking details
Dispatch information is sent to the email used at checkout, with tracking when available. Check spam or junk folders if necessary.
A label may exist before the first carrier scan appears. Updates can pause between transport networks. Contact us if the record remains unclear or stops changing for an extended period.
06. Delays and missing parcels
Email service@torvebw.com with your order and tracking references if a shipment is overdue, appears lost, or has unclear tracking.
We investigate and work toward an appropriate remedy. If dispatch cannot occur within the promised period, we provide revised information and applicable delay-consent, cancellation, or refund options required by law.
07. Delivered but not located
Check the delivery area, household members, building reception, and any carrier notice or photograph. Contact support if the parcel remains missing.
A “Delivered” scan alone does not automatically close a disputed-delivery concern. We review the available records and circumstances rather than transferring every shipping risk to you.
08. Address changes and cancellations
Request changes immediately. We can accommodate requests only before fulfillment begins; packing or dispatch preparation may prevent changes or cancellation.
Successful cancellations have no fee. Captured payment is refunded through the original method within 5–10 business days after confirmation, or sooner where legally required. No return is required for an unshipped canceled order.
09. Separate parcels and returned shipments
An order may arrive in separate packages with different tracking references. No extra shipping is charged merely because we split an order.
For a returned-to-sender parcel, contact us to establish the cause and next steps. Any actual reshipping charge caused by a customer-provided address error is explained and agreed first. We cover correction of our own delivery errors.
10. Damage, missing contents, and import charges
Report damaged, incorrect, or incomplete deliveries with relevant details and photographs where safe. Retain packaging where practical. Problems attributable to us are resolved without additional cost for the qualifying issue.
For cross-border orders, charges collected by us appear at checkout. Duties or clearance fees not included there may be payable separately where applicable and permitted by law. Ask support if unclear. Mandatory consumer rights remain unaffected.